Return and Exchange Policy
At Marjan Ahmed, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, please review our return and exchange policy below.
Eligibility for Returns
We accept returns for the following:
- Defective Products: Items that arrive damaged or malfunctioning.
- Non-Defective Products: New items in their original, unopened packaging.
Condition of Returned Products
To be eligible for a return or exchange:
- The product must be unused and in its original condition with all packaging intact.
- Items showing signs of significant wear or misuse are not eligible for return.
Return Window
- All returns must be initiated within 14 days of receiving your order.
- For purchases made during promotional periods or holidays, we may extend the return window (please refer to the specific promotion for details).
Return Methods
We provide the following options for returns:
- By Mail: Customers can ship the product back to us.
- A prepaid return label will be provided for eligible returns, free of charge.
Exchange Policy
- Exchanges are available for products of the same value or higher (subject to availability).
Fees and Refund Processing
- Return Shipping Cost: Free for prepaid return labels.
- Restocking Fees: None.
- Refund Processing Time: Refunds will be processed within 14 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Countries Covered by This Policy
This return and exchange policy applies to orders shipped to the following countries:
[Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Brazil, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Lebanon, Madagascar, Malaysia, Mauritius, Mexico, Morocco, Mozambique, Myanmar (Burma), Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Senegal, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tunisia, Türkiye, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe].